What Information We Collect and Why
When you open an account with us, we collect the details you submit — your name, contact information, and the payment method you register. If you deposit through bKash, Nagad or Rocket, we record transaction references and wallet identifiers so we can match incoming funds to
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your account and process withdrawals back to the same wallet. We do not store your full mobile banking PIN or password; those stay inside your own wallet app. Beyond payment data, we collect device information — the browser or app version you use, your IP address,
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and session activity — so we can detect unusual login attempts and keep your account secure. When you contact support, we keep a record of that exchange as part of your account history. We also collect behavioural data such as which sections of the platform you
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visit and how long sessions last. This data helps us improve the account flow for returning users across both mobile and desktop. All collection is governed by applicable law, and availability of our platform depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.